PMO setup that improved Process and increased Productivity

“We now have a well-defined, documented and accepted process for various internal and customer projects.”
Head of PMO

Client : Leading IT Services provider


  • Lack of a centralized system-of-record for projects across the organization
  • Risk of project failure was high
  • High turn-around time on Reporting project updates
  • Difficulty in managing project pipeline and aligning them with corporate vision
  • Lack of effective utilization of resources (people, vendors, technology, etc.)


  • Sailfin prepared a PMO charter that clearly defined
  • its purpose, scope, maturity level targeted, services offered, targeted business process and the milestones.
  • Setup Enterprise Manager system and defined roles and responsibilities as per departments and users
  • Conducted rollouts and user-training and pos- implementation support
Industry: IT Service Provider
sales Consulting


increase in Resource Utilization


decrease in Reporting time

  • Improved Quality
  • Better Forecasting
  • More Accountability