Well defined collection strategy across 8 different regions
Salesforce
“Implementing this solution was a real value-addition to existing business process.”
Vice President, Operations
Client : UK based Multinational Security Services Company
Challenge
- Business operations spread in 125 countries still wanted company global standards to be followed
- Each region has different collection strategy working on different time zones, different servers, middleware, languages and terminology.
- Cost of working capital was high
- Huge Challenge to manage the Collections
Solution
- Sailfin implemented Salesforce-based product: Order To Cash (OTC) to streamline the collection process that include:
- Collections workbench & configurable treatment plans
- Credit risk management, collaborative dispute resolution and exception processing
- Options to delegate & escalate payment disputes
- Executive dashboards with click through to the collector level
Industry: Security Services
Sales Cloud
Service Cloud2X
reduction in cost of working capital
- Improved Collection Strategy
- Comprehensive Reporting
- Lower Credit Risks
