Emulates human execution of repetitive processes with existing applications
Automation
Robotic Process Automation (RPA) is the use of software to “mimic” the actions a human user would perform.
Robots are a virtual workforce controlled by the business operations teams
Robots can be trained by business users via configuration
Sits alongside existing infrastructure, governed and controlled by IT
Robots work with existing IT architecture – no complex system integration
Benefits
Focus on improvements in quality, scalability and resiliency in a cost-effective way.
Higher Quality
Human errors eliminated.
Improved compliance and audit.
Higher staff satisfaction.
Improved compliance and audit.
Higher staff satisfaction.
Capacity increase by robotics virtual workforce and refocus of staff on customer service.
Productivity Boost
Reduction in average handling time.
Monitoring round the clock.
Cost Saver
Processing costs reduced.
Payback in up to 3 months.
Implementation Speed
Faster implementation of new processes.
Re-usable process elements.
RPA Journey
Step 1
Discovery Workshop
In weeks 1 and 2, a Discovery Workshop is held as a starting point to define the scope of the processes and their maturity
Step 2
Robotic Process Automation Pilot
In weeks 3 to 6, a Robotic Process Automation (RPA) pilot is performed on a few selected processes
Step 3
Factory Solution
During the next phase, we build out a ‘factory’ solution, covering approximately 30 processes and using an established factory model. This model can be used as a basis for the center of excellence in the longer term.
Step 4
RPA Center of Excellence
In the long term, establish an RPA Center of Excellence to allow all areas of the company to automate their individual processes
Our Methodology
RPA Strategy
RPA proof of value for selected opportunities
RPA Business Case Development
RPA production rollout (People, Process, Technology)
RPA Centre of Excellence