Process Lifecycle Management for business process automation
Salesforce
“The new system now provides clear idea of business performance in different regions.”
Vice President, Operations
Client : A global travel company
Challenge
- Client was using an old business process and technology for their core business
- Inefficiencies in the work-load assignment
- Huge lead-time in financial reporting and generating
- business performance reports
- Payment follow-ups were not efficient
Solution
- Sailfin implemented Salesforce-based product: Process Lifecycle Manager to easily assign work and track output
- Automation built to send email reminders and escalations
- Provided option of Invoice quality check and generate reports on invoice processing time
- Also built automation around Turn Around Time (TAT) to measure productivity
Industry: Travel & Tourism
Sales Cloud
Service Cloud2X
improvement in work- assignment
2X
improvement in invoice- processing
